Legal
Refund Policy
Global Accommodation Group Ltd · Effective date: June 16, 2026
General Position
Refund handling depends on the transaction type, payment provider status, country rules, booking status, verification outcome, and whether funds have already been released or withdrawn.
Wallet Deposits
Wallet deposits that fail, expire, duplicate, or cannot be matched to a completed provider payment may be reversed or reviewed. Completed wallet deposits may require compliance checks before withdrawal or refund.
Booking and Listing Payments
Where booking or listing-related payments are supported, refund eligibility may depend on cancellation terms, provider settlement, owner/admin approval, fraud review, and applicable consumer protection requirements.
How to Request a Review
Send the payment reference, account email, country, amount, date, and reason for the request using the contact details below.
Contact
Refund and payment reviews should be sent to info@accom.ltd. Phone: +233 55 702 4333.